Privacy Policy

Last updated: April 17, 2026

HousIQ is operated by Dravara, LLC ("HousIQ," "we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when people use HousIQ, visit housiqhq.com, contact support, or start a trial or paid subscription.

Who We Are

Controller / business contact: Dravara, LLC support@housiqhq.com

If we are required by applicable law to appoint a representative or other local contact for a jurisdiction, we will identify that contact in this policy or through a jurisdiction-specific notice.

Notice At Collection

At or before we collect personal information, we provide notice of the categories of information we collect and the purposes for which we use it. This Privacy Policy is intended to serve as that notice where applicable and to give the fuller disclosures required by privacy laws in places such as California, the EEA, the UK, and similar jurisdictions.

Information We Collect

Depending on how you use HousIQ, we may collect the following categories of information:

Account information, such as name, email address, login credentials, and household role
Household information, such as household names, member nicknames, room names, checklists, and task assignments
Task and routine data, such as templates, completion history, points, notes, and household workflow settings
Billing and subscription information, such as subscription status, Stripe customer identifiers, and trial eligibility status
Support communications, such as support tickets, email correspondence, attachments, and internal support notes
Device and usage information, such as IP address, browser, device type, pages viewed, and security or diagnostic logs
Location-related information you provide, such as ZIP code and related weather preferences

Sources Of Information

We collect information:

Directly from you when you sign up, create a household, add members, create tasks, make payments, or contact us
From other household members or account owners who invite or configure your access
From service providers that help us operate the service, such as payment, authentication, hosting, email, and support vendors
Automatically from your browser, device, and use of the service

How We Use Information

We use personal information to:

Provide, operate, secure, and improve HousIQ
Create and manage accounts, households, memberships, and invited household access
Process billing, subscriptions, trials, cancellations, and related support requests
Send transactional emails, login links, invite emails, receipts, support replies, and service notices
Provide weather or location-based household features when you choose to enable them
Prevent fraud, abuse, unauthorized access, and misuse of the service
Comply with law, enforce our terms, and resolve disputes
Analyze product usage and improve the service, including household workflows and recommendations

Legal Bases For Processing

If you are in the EEA, UK, or another jurisdiction that requires a legal basis, we generally rely on:

Contractual necessity, to provide the service you request
Legitimate interests, such as service security, fraud prevention, support, recommendation quality, product improvement, and basic service analytics
Legal obligations, such as tax, accounting, and law-enforcement response requirements
Consent, where applicable law requires it for a specific activity

If you object to processing based on our legitimate interests, we will review your request in light of the applicable law and the nature of the service.

How We Share Information

We disclose personal information only as reasonably necessary to operate HousIQ and meet legal obligations.

Infrastructure, hosting, database, and authentication providers
Payment processors and billing vendors, such as Stripe
Email, messaging, and support vendors
Weather and similar feature providers when you enable those features
Professional advisors, auditors, insurers, and legal authorities where required or appropriate
A buyer or successor in connection with a merger, acquisition, financing, or sale of assets

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

Payments

Payments are processed by third-party payment providers. HousIQ does not store full payment card numbers. We may receive subscription status, billing identifiers, and limited payment-related metadata from those providers.

Sensitive Personal Information

We may handle limited categories of information that some laws treat as sensitive, such as account login credentials, the contents of support communications you send us, payment-related identifiers returned by payment processors, and household or account data needed to secure access to the service.

We do not use or disclose sensitive personal information to infer characteristics about you. We use it only as reasonably necessary to provide the services you request, secure accounts, detect fraud or abuse, process transactions, respond to support requests, and comply with law.

Children's Information

Children under 13 may not create independent HousIQ accounts.

Minor household profiles are created and managed by a parent, guardian, or other authorized adult household account. We use minor profile data only to provide the household features requested by the adult account owner, to operate the service, and to improve general product functionality.

We do not use children's data for targeted advertising or sell children's personal information.

Retention

We keep personal information only for as long as reasonably necessary for the purposes described above.

Account and household data are generally retained while the account remains active and for a reasonable period after closure
Billing, tax, and payment records may be retained as required by law or accounting obligations
Support records may be retained to resolve disputes, prevent abuse, and improve support operations
Security and diagnostic logs may be kept for shorter operational and security periods

International Transfers

HousIQ is based in the United States and uses service providers that may process information in the United States and other countries. Where required by law, we use appropriate safeguards for cross-border transfers, such as contractual protections or recognized adequacy mechanisms. You may contact us for more information about the safeguards relevant to your data.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

Automated Decision-Making

HousIQ may use rules or product logic to suggest assignments, points, recommendations, or workload balancing. We do not use automated decision-making to make solely automated decisions with legal or similarly significant effects about people.

Your Privacy Rights

Depending on where you live, you may have rights to:

Know, access, or receive a copy of personal information
Correct inaccurate information
Delete information, subject to exceptions
Object to or restrict certain processing
Receive information in a portable format
Withdraw consent where processing depends on consent
Lodge a complaint with a regulator or supervisory authority

To exercise rights, contact support@housiqhq.com or use our contact page.

We may need to verify your identity before completing certain requests. We will use any additional information requested for verification only for that purpose.

If you are a parent, guardian, or authorized adult household owner managing a minor profile, you may submit requests relating to that profile to the extent permitted by law and our account controls.

California

California residents may have rights to know, access, correct, delete, and obtain information about the categories of personal information we collect, the sources of that information, the purposes for using it, and the categories of third parties to whom we disclose it.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising. If those practices change, we will update this policy and provide any opt-out method required by law.

To the extent California law gives a right to limit the use or disclosure of sensitive personal information, we do not use or disclose sensitive personal information for purposes that would trigger that right beyond the service-provider and permitted-business-purpose uses described above.

California residents may use an authorized agent to submit a request where permitted by law. We may require the agent and/or the consumer to provide proof of authorization and to verify identity directly with us.

We will not discriminate against you for exercising privacy rights provided by applicable law.

If we deny a California or other U.S. state privacy request and applicable law gives you an appeal right, you may appeal by replying to our response or emailing support@housiqhq.com.

EEA, UK, And Switzerland

You may also have the right to complain to your local data protection authority. For EEA, UK, and Swiss users, this policy is intended to provide the information required by Articles 13 and 14-style transparency rules, including our purposes, legal bases, recipient categories, retention approach, and transfer practices.

If you do not provide information we need to create an account, process a subscription, authenticate access, or respond to a support request, we may be unable to provide those parts of the service.

Other Jurisdictions

People in other jurisdictions, including Canada and Australia where applicable law applies, may request access, correction, or information about our handling of personal information by contacting us at support@housiqhq.com.

Changes To This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the date above.

Contact

Privacy and data rights requests: support@housiqhq.com